Returns & Exchanges
If your urn was damaged in shipping please let us know immediately. Every shipment is insured and your purchase will be refunded or replaced as soon as possible. Insurance claims typically request photos of the damaged item and packaging.
Urns that have not been customized may be returned or exchanged within 14 days of purchase. Buyer is responsible for return shipping and insurance costs.
We cannot accept returns of custom urns, but if there is a problem with your order, please let us know.
Thank you.